The present general conditions, which THE LAB reserves the right to modify at any time, apply, without restriction or reserve, to the sale of tickets for THE LAB, to the conditions of access and to any use of the services offered by THE LAB, in particular through its website (www.dreamscapegeneva.com), for the secure purchase of ticket online or on site, and the purchase of articles through the shop or bar.

The present general conditions apply to the exclusion of all others. They can be accessed at any time on our website, and will prevail, if necessary, over any other version or any other contradictory document.

Any person purchasing a ticket or item confirms that he/she has read and accepted these terms and conditions, which thus form part of each ticket or item sold.


THE LAB endeavors to offer to the purchasers a professional service of quality.

THE LAB can in no way guarantee a flawless and uninterrupted provision of services related to the sale of tickets, nor can it exclude intrusions in computer systems or misuse of third parties. THE LAB therefore declines any liability for damages that could result from such circumstances. A liability for services of third parties in connection with the sale of tickets is excluded.

Buyers and users of our website are assumed to be familiar with electronic communication media and to be aware of the data security risks associated with their use. Users undertake to make only legally acceptable use of these electronic means. The website www.dreamscapegeneva.com is understood to be the official website completed by any other IT platform used by THE LAB to carry out its ticketing. The present general provisions also cover the activities of the IT service providers that THE LAB may call upon.

THE LAB declines all responsibility, within the limits of the legal provisions, for any damage that may occur to the computer system of the ticket buyer or of any third party, which would be linked to the use of the website of the services.

The ticket buyer acknowledges that the purchase of tickets and/or the use of services offered by THE LAB, in particular on its website, creates rights and obligations between them.

The contract for the purchase of a ticket is based on the present general conditions. By purchasing a ticket, the buyer accepts the provisions concerning security, access and additional regulations relating to the event in question. Furthermore, the purchaser is aware that in the event that these regulations are not respected, the purchaser will be denied access to the experience without compensation.

Tickets can be purchased on our website or on site at the ticket office. Any ticket purchased by any other means may be refused by THE LAB.

Ticket prices are in Swiss Francs, including VAT (if applicable and according to the current rates).

The tickets are delivered to the buyer only if the payment has been authentified and validated. This authentication and validation are the sole responsibility of the credit agency used by the purchaser or, respectively, of the body to which the agency has given the mandate for these checks.

The resale of tickets is prohibited. Only tickets purchased at an official point of sale (dreamscapegeneva.com, Dreamscape Geneva at Confederation Center) are valid.

It is imperative that you arrive 15 minutes prior to the start of your Dreamscape adventure for check-in and signing of the liability waiver. If the traveler misses his/her departure time, he/she will not be able to exchange his/her tickets for another departure, nor request a refund.

Acceptance of the liability waiver is mandatory to access the experiences, without which the traveler will be refused entry.


THE LAB will provide adequate security at the venue but cannot be held responsible for any damage whatsoever.

Travelers agree to respect the security measures prescribed by THE LAB. Failure to comply with these measures may result in the expulsion from the venue of the person causing the disturbance, as well as the withdrawal of his/her ticket.

It is formally forbidden to bring onto the premises: weapons, explosive, flammable or volatile substances, sharp or blunt objects and in general any object likely to be used as a projectile, any dangerous object and any pyrotechnic item, signs and banners of any size of a political, ideological, religious or advertising nature. Any offender will be held responsible and may be prosecuted.

It is forbidden to consume food and drink that have not been purchased at Dreamscape Geneva, as well as to bring in and consume food and drink during your Dreamscape experience.

Travelers must be at least 120 cm tall and over 8 years old. Minors under the age of 13 must be accompanied by an adult (+18 years) with a paid ticket to accompany them on the Dreamscape adventure. All minors must be able to present a piece of identification issued by a public authority, indicating the date of birth and bearing a photograph.


Refunds and exchanges of tickets are excluded.  

THE LAB will not proceed to any refund. THE LAB reserves the right to cancel a reservation without having to give a reason. A cancellation solely due to THE LAB will be the subject of an exchange for another slot, either a refund of the price of the reservation, to the exclusion of any other sum that could be claimed as damage or otherwise.


Clients requiring a wheelchair must be able to transfer themselves into one of our specially equipped wheelchairs.


Sound and/or image recording of any kind is prohibited during the Dreamscape adventure and may result in exclusion from the venue without compensation.


The instructions of THE LAB and its staff must be followed.

The traveler accepts the instructions of the general conditions and the measures (including sanitary measures) that may be imposed by law.

The traveler acknowledges that he/she may be escorted from the event without compensation if he/she fails to comply with the provisions of these terms and conditions. Depending on the circumstances and at the unique discretion of THE LAB, a permanent ban on entry may be ordered, without compensation. All rights to damages are reserved by THE LAB.

THE LAB reserves the right to report to the authorities.

A confiscation of the material introduced or used in a way contrary to the present general conditions is possible by THE LAB. A handing over of the material to the police is also reserved.

In case of infringement of the present regulations or of the laws in force, THE LAB may order the prohibition of the premises. THE LAB reserves the right to file a complaint with the Public Prosecutor’s Office for trespassing if this ban is not respected.


THE LAB cannot offer any guarantee as to the completeness, the topicality and the accuracy of the information disseminated on the means of communication, nor can it exclude transmission errors. THE LAB cannot be held responsible for any damages or actions that could result from this. THE LAB will however do its utmost to ensure that the data and information published on its site are always complete, recent and accurate.

The users and ticket buyers acknowledge in particular that THE LAB cannot give any guarantee for the contents published on websites or means of communication of third parties.


The entire content of THE LAB website is the property of THE LAB and is protected by the applicable intellectual property rights (copyright, etc.).

Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an infringement.

THE LAB remains the owner of all the intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., realized in order to provide the proposed services. Their reproduction or exploitation is forbidden without the express, written and prior authorization of THE LAB, which can also condition it to a financial compensation.

Any download or copy of a page or part of THE LAB’s website can only be made for strictly personal use.


The use of personal data is detailed in the Privacy Policy.


The buyers and users of our website are supposed to be familiar with the electronic communication means and to know the risks of data security related to their use.

They consider themselves fully informed of the risks inherent in the use of telecommunications networks. It is in this sense reminded that the transmission of data by the communication networks only benefits from a relative technical reliability, in this sense that the responsibility of THE LAB could not be committed in case of:

  • misappropriation of data;
  • intrusion of unauthorized third parties on the proposed services;
  • computer infractions;
  • network saturation.

The services offered by THE LAB on its website or through its other media may be subject to interruptions, scheduled or not. Any unscheduled interruption and not at fault will not engage the responsibility of THE LAB.

The users commit themselves to make only a legally acceptable use of these electronic means. Our website is understood to be the official website completed by any other computer platform used by THE LAB to carry out its online ticketing.


THE LAB reserves the right to adapt and modify its general conditions at any time. A regular consultation of the latter is therefore recommended.

The possible nullity or inapplicability of certain clauses of these general conditions does not affect the validity of the other clauses of these general conditions.


This contract is exclusively subject to Swiss law. The competent jurisdiction will be determined with regard to the domicile of THE LAB.


If you have any questions or comments about these Terms & Conditions, contact us at contact@dreamscapegeneva.com or write to us at:

Rue de la Confédération 6-10
1204 Geneva – Switzerland