FREQUENTLY ASKED QUESTIONS

General Inquiries         Adventures         Ticketing

General Inquiries

About Dreamscape

What is Dreamscape?

Dreamscape is a new storytelling medium, combining the emotional power of cinematic storytelling with the thrill of theme-park rides to create the ultimate destination for virtual reality entertainment. Share the wonder of Dreamscape with your family and friends, and together you’ll be transported to fantastic worlds beyond imagination. Explore our website to learn more.

What adventures are available right now at Dreamscape?

Visit the Adventures page for the latest programming details.

If I book several experiences in a row, how much time is required between each departure ?

If you are booking several experiences in a row, it is imperative to allow 40 minutes between each departure.

How much do Dreamscape tickets cost?

Ticket prices are 25 CHF / experience. 

Are there any discounts for children, seniors, students, or groups?

No, all Dreamscape tickets are currently the same price for everyone.

What is opening schedule?

Monday : CLOSED

Tuesday : CLOSED

Wednesday : 12pm – 7pm

Thursday : 12pm – 9pm

Friday : 12pm – 9pm

Saturday : 10am – 9pm

Sunday : 10am – 7pm

How can I learn more about Dreamscape adventures?

Visit the Adventures page to view details on each adventure.

How can I see what Dreamscape adventures are coming soon?

Browse our website to see upcoming adventures. Or better yet, join the Dreamscape community and follow us at @DreamscapeGeneva to be among the first to know about new adventures on the way!

How can I keep up with the latest about Dreamscape?

Join the Dreamscape community by subscribing to our newsletter and we’ll keep you posted on new locations, new adventures and more. Follow us on Facebook and Instagram and tag us with @DreamscapeGeneva and #DreamscapeGeneva so we can check out your posts!

Where can I learn more about the history of Dreamscape?

Visit the About Us page to learn more about our story. 

About Dreamscape Adventures

Are Dreamscape adventures suitable for kids?

Yes, Dreamscape adventures are fantastic for ages 10 and up. All travelers must be at least 120 cm tall and at least 10 years old to go on an adventure with us (8+ years old for DreamWorks Dragons Flight Academy). Travelers under age 13 must be accompanied by an adult (18+ years old) with a paid ticket to sign their liability waiver.

How many people can participate at a time?

Dreamscape is a social experience. The DreamWorks Dragons Flight Academy adventure can accommodate up to 8 guests, Alien Zoo up to 6 guests and Geneva 1850 adventure can accommodate up to 4 guests.

If your party has more or less travelers than the maximum group size, your party will be split into multiple groups or paired with additional guests.

What languages are available for the adventures?

Dreamscape adventures are available in French and English.

Is closed captioning (CC) available for my Dreamscape adventure?

Yes. Please alert a Dreamscape Guide and they will ensure that closed captioning is available for your experience. Please note that only English and French closed captioning is available at this time.

How can I book a Dreamscape adventure?

Visit the Book Your Next Adventure section of our website to see available departure times.

If you are booking several experiences in a row, it is imperative to allow 40 minutes between each departure.

How long does each adventure last?

Adventure durations vary by title. Your full journey will take approximately 35 minutes, including check-in, gear up and gear down.

If you are booking several experiences in a row, it is imperative to allow 40 minutes between each departure.

Are Dreamscape adventures wheelchair accessible?

Guests who require a wheelchair must be able to self-transfer to one of Dreamscape’s specially equipped wheelchairs. If you may have an issue, please Contact Us

Are Dreamscape adventures accessible to people with disabilities?

Depending on the sensitivity of customers with disabilities, we recommend that you speak to a member of Dreamscape before purchasing your tickets so that they can explain how the experience will unfold. You can also write to us here

Can I participate if I'm pregnant?

We do not advise going on a Dreamscape adventure while expecting.

Can I participate if I suffer from epilepsy?

We do not advise going on a Dreamscape adventure if you have epilepsy.

Can I participate if I suffer from inner ear balance disorder?

We do not advise going on a Dreamscape adventure if you experience inner ear balance disorder.

Should I be concerned about motion sickness?

We utilize motion capture technology to more accurately track users in the experience with little to no latency (the feeling of being off balance). Most individuals do not experience motion sickness in our adventures.

What sizes are your gear and equipment?

All of our sensors and headsets are adjustable and one-size-fits-all.

Can I wear eyeglasses during the adventure?

Yes, if you wear eyeglasses in the real world they may help you see virtual worlds, too. Please note that oversized glasses may be a tight fit inside the headset and some may not fit at all.

Can I wear my hearing aids during the adventure?

Yes, hearing devices can be worn under the headset earpiece.

Visiting Dreamscape

What should I wear?

Please wear comfortable clothing, especially shoes. Heels and flip-flops don’t mix well with virtual worlds. Same with long skirts or flared pants, since they may get tangled up and/or interfere with sensors.

How early should I arrive for my visit?

You must arrive 15 minutes before your scheduled departure time to check in and sign your waiver. This includes all group members. We are not able to make you part of a Dreamscape adventure once it has started. We will not issue refunds or exchange for another time slot. 

I missed my departure time. Can I return or exchange my tickets?

If you miss your start time, your ticket will not be valid for a future session. No exchanges or refunds will be given.

What happens after I check in?

Once you check in, you can relax in the Departure Lounge until it’s time for your adventure. You’ll find adventure artifacts, plus a gift shop and a snack bar. Just remember not to bring any snacks with you on the adventure!

While in the Departure Lounge, a Dreamscape Guide will announce that it’s time to board your adventure, typically a few minutes prior to your departure time. Your Guide will then escort you and your group to the Gear Up/Gear Down room where you’ll put on hand sensors, foot sensors and a headset.* 

Once everyone in your party is geared up, it’s on to an exciting adventure!

*To experience free-flying in DreamWorks Dragons Flight Academy, the only wearable gear needed is a headset and hand sensors.

How long does each adventure last?

Adventure durations vary by title. Your full journey should take approximately 35 minutes from beginning to end, including check in, gear up and gear down.

If you are booking several experiences in a row, it is imperative to allow 40 minutes between each departure.

Is there a place to store my belongings during the adventure?

A storage area is available for your personal belongings during your Dreamscape adventure. Please note that Dreamscape is not responsible for any lost or stolen items.

Is there a place for my family to wait during my visit?

Yes. A gift shop and a snack bar are available. There is plenty to do and see while waiting for a friend or family member to complete a Dreamscape adventure.

Are refreshments served as part of the adventure?

Refreshments are available for purchase at the bar before or after your adventure. Refreshments are not included in your ticket price, and please note that it is forbidden to consume food and drink that have not been purchased at Dreamscape, as well as to bring in and consume food and drink during your Dreamscape adventure.

My kids love souvenirs. Does Dreamscape have a gift shop?

Yes! Stop by our gift shop before or after your adventure.

Can I take photos or videos during the adventure?

Photos and videos are not allowed inside the adventure itself, but we encourage you to snap all the content you want in the Lobby, Departure Lounge and Gear Up/Gear Down Rooms. Don’t forget to share on social with #DreamscapeGeneva and tag @DreamscapeGeneva!

Can I bring my service animal with me on a VR adventure?

Service animals must be under the control of the owners at all times and must remain on a leash or in a harness. Dreamscape employees are not able to take control of service animals. Due to the nature of Dreamscape adventures, service animals are not permitted inside the adventures. Service animals are permitted in the lobby and Departure Lounge, so long as they remain under the control of the owner.

Health & Safety

Dreamscape is open in compliance with the Swiss Government’s regulations, and following our own comprehensive health and safety assessment. The health, well-being and safety of our employees and guests remains of paramount importance to us and we have taken all necessary precautions. In these uncertain times, we appreciate that you may have concerns and we want to give you peace of mind by answering your most frequently asked questions. If you have any additional questions or concerns please contact our customer care team at Contact Us.

Is it safe to come to Dreamscape?

Your health and well-being remains our number one priority. We would like to assure you that we are opening in compliance with government guidelines and have taken all necessary precautions to ensure it is safe to open. We have implemented enhanced safety protocols, designed to ensure that our employees and guests have a comfortable experience with added peace of mind.

What health and safety measures have you taken to ensure it is safe to come?

In addition to our already stringent sanitization standards, we have put in place enhanced measures to ensure the health and safety of our guests and employees. Our staff are cleaning and sanitizing surfaces after every guest interaction, paying particular attention to high touch points such as counters, POS and payment terminals. Staff are also including important messaging around health and safety and cleanliness in their customer briefings. 

Is it safe to order food?

We have extensive measures in place to ensure the highest levels of food safety are maintained such as monitoring and recording the temperature to ensure it is safe for consumption. Staff are also following strict safety protocols which include frequent sanitization of workstations as well as frequent handwashing and additional handwashing before handling any food. 

Are there any age restrictions?

Only travelers 10+ years old and 120 cm tall are eligible for Dreamscape adventures.

Job Opportunities

How can I join the Dreamscape Geneva team?

Our team is ever growing. Take the first step into joining our world by checking out our current Job Openings.

Further Questions

Can I buy Dreamscape Immersive technology and take it home?

Dreamscape adventures are site specific, and the technology only works at dedicated Dreamscape locations. We will be sure to tell our team of innovators that you admire their technology!

How do I submit an idea for a new Dreamscape adventure?

While we appreciate new ideas, we prefer not to receive unsolicited pitches. If you do submit an idea, please keep in mind that (1) your idea will automatically become the property of Dreamscape, without any compensation to you; (2) Dreamscape may use or redistribute the idea and its contents worldwide for any purpose and in any way; (3) there is no obligation for Dreamscape to review your idea; and (4) there is no obligation to keep any ideas confidential.

Where can I find the latest Dreamscape press releases?

You can find all the latest about Dreamscape in our Media section.

I am a member of the media. How would I contact someone at Dreamscape?

If you don’t find what you need in our Media section, please contact: media@dreamscapegeneva.com

Where is Dreamscape Geneva located?

Dreamscape is located at Confédération Centre, on level -1.

Visit our homepage for store hours and more info.

Need directions?

On foot

10 minute walk from Geneva main train station (Genève Cornavin).

Public transportation

Tram: line 14 or line 18 to Bel Air

Bus : all lines going to Bel Air

Parking

Parking du Mont-Blanc (5 minute walk)

Parking Saint-Antoine (5 minute walk)

Parking de Rive (10 minute walk)

How many adventures are available to choose from at Dreamscape Geneva?

There are 3 adventures to choose from at our Geneva location. You will find out more about these adventures on the dedicated page.

How can I book a private event?

Interested in a private event? Visit our Events/Groups page and submit a Private Event Request. Someone from the team will follow up soon as possible.

How can I book for schools?

Interested in visiting with your class? Visit our Events/Groups page and submit a School Request. Someone from the team will follow up soon as possible.

Still have a question?

No problem! You can Contact Us here.

Adventures

Alien Zoo

How many people can go through Alien Zoo at one time?

Alien Zoo adventure can accommodate up to 6 guests! If your party has more than 6 people, your party will be split into multiple groups. Parties with fewer than 6 may be paired with additional guests.

What is the duration of Alien Zoo?

Please allow 35 minutes for each adventure, which includes check-in and gear up/gear down. Alien Zoo runs between 12-14 minutes.

What gear will I wear for Alien Zoo?

A Dreamscape Guide will help you gear up hand sensors, foot sensors and a VR headset.

Is Alien Zoo wheelchair accessible?

Yes. Please note that guests who require a wheelchair must be able to self-transfer to one of Dreamscape’s specially equipped wheelchairs. If you may have an issue, please Contact Us.

Is closed captioning (CC) available for Alien Zoo?

Yes, closed captioning options are available upon request.

Is this adventure suitable for kids?

Yes, Alien Zoo is fantastic for ages 10 and up. All travelers must be at least 120 cm tall and at least 10 years old to go on an adventure with us. Travelers under age 13 must be accompanied by an adult (18+ years old) with a paid ticket to sign their liability waiver.

Where can I learn more about Alien Zoo?

Please visit the Alien Zoo adventure page for more information on this adventure, including a synopsis, trailer and more.

Dreamworks Dragons Flight Academy

How many people can go through DreamWorks Dragons Flight Academy at one time?

DreamWorks Dragons Flight Academy can accommodate up to 8 guests! If your party has more than 8 people, you will be split into multiple groups. Parties with fewer than 8 may be paired with additional guests.

What is the duration for DreamWorks Dragons Flight Academy?

Please allow 35 minutes for each adventure, which includes check-in and gear up/gear down. DreamWorks Dragons Flight Academy runs between 10-11 minutes.

What gear will I wear for DreamWorks Dragons Flight Academy?

To experience free-flying in DreamWorks Dragons Flight Academy, the only wearable gear needed is a VR headset and hand sensors.

Is DreamWorks Dragons Flight Academy wheelchair accessible?

Yes. Please note that guests who require a wheelchair must be able to self-transfer to one of Dreamscape’s specially equipped wheelchairs. If you may have an issue, please Contact Us.

Is closed captioning (CC) available for DreamWorks Dragons Flight Academy?

Yes, closed captioning options are available upon request.

Is this adventure suitable for kids?

Yes, DreamWorks Dragons Flight Academy is fantastic for ages 8 and up. All travelers must be at least 120 cm tall and at least 8 years old to go on an adventure with us. Travelers under age 13 must be accompanied by an adult (18+ years old) with a paid ticket to sign their liability waiver.

What is "free-flying" VR?

A free-flying VR adventure is one in which guests have the exhilarating sensation of flying through the experience, rather than walking. Free-flying requires less equipment to be worn, making it a more liberating experience for the guest.

More information?

Please visit the DreamWorks Dragons Flight Academy adventure page for more information on this adventure, including a synopsis, trailer and more.

Geneva 1850

How many people can go through Geneva 1850 at one time?

Geneva 1850 adventure can accommodate up to 4 guests! If your party has more than 4 people, your party will be split into multiple groups. Parties with fewer than 4 may be paired with additional guests.

What is the duration of Geneva 1850?

Please allow 35 minutes for each adventure, which includes check-in and gear up/gear down. Geneva 1850 runs 17 minutes.

What gear will I wear for Geneva 1850 ?

A Dreamscape Guide will help you gear up hand sensors, foot sensors and a VR headset.

Is Geneva 1850 wheelchair accessible?

Yes. Please note that guests who require a wheelchair must be able to self-transfer to one of Dreamscape’s specially equipped wheelchairs. If you may have an issue, please Contact Us.

Is closed captioning (CC) available for Geneva 1850?

Yes, closed captioning options are available upon request.

Is this adventure suitable for kids?

Yes, Geneva 1850 is fantastic for ages 10 and up. All travelers must be at least 120 cm tall and at least 10 years old to go on an adventure with us. Travelers under age 13 must be accompanied by an adult (18+ years old) with a paid ticket to sign their liability waiver.

Where can I learn more about Geneva 1850?

Please visit the Geneva 1850 adventure page for more information on this adventure, including a synopsis, trailer and more.

Ticketing

Tickets

How can I buy tickets?

Tickets can be purchased online or in person at the Dreamscape location. Online booking is the best way to secure a ticket at your preferred date and time, and to ensure that you and your party can all experience your adventure at the same time.

What is the price?

Price is CHF 25 / person / experience.

Are there any discounts for children, seniors, students, or groups?

No, all Dreamscape tickets are currently at the same price for everyone.

How do I purchase Dreamscape tickets online?

To purchase Dreamscape tickets online, follow these simple steps:

  • Go to the homepage of our website.
  • Select your adventure and a departure time.
  • Choose the number of tickets you want to purchase.
  • Review your order and complete your purchase.
  • A confirmation email containing a link to download your tickets (QR code) will be sent to the email address you provided during payment.
  • In the same confirmation email, you will have all the information you need to prepare your visit to Dreamscape.
  • On site, the QR code will allow you to register, choose your avatar and the language in which you want to live your experience (French or English).
  • Don’t forget to check in at least 15 minutes before your scheduled departure time.
When will I get my email confirmation?

Shortly after you complete your online ticket purchase, a confirmation email will be sent to the email address that you provided.

Please note, this confirmation email will contain your QR code which can be used to check in on the day of your scheduled adventure.

If you lose or can’t find your confirmation email, please check your SPAM folder. And if for some reason you can’t find your confirmation email please see the Dreamscape guide upon arriving, and they will help you find your transaction and check-in.

How do I check in?

Please bring your confirmation email with you when you visit. You’ll need the QR Code in the confirmation email to check in. Feel free to print out the email or just keep it on your smartphone. If you check in with a Dreamscape guide, you’ll receive a QR code on your phone or a ticket.

Proceed to check-in kiosks where you will fill out all pertinent information, sign a waiver and be able to choose your avatar for your upcoming adventure.

Can I transfer my tickets to a friend or family?

Yes. You can forward the confirmation email and QR code to anyone in your party. They will need it to check in, as each member of the party needs to check in independently.

How do I purchase tickets in person?

You can buy tickets from a Dreamscape guide. Tickets can be purchased for the same day or for a date in the future.

Follow these simple steps:

  • For same day ticket, look at our departure board to see what adventures and departure times are available. The Dreamscape guide can help you with any questions.
  • Select an adventure. Then choose a departure time and the number of tickets you want to purchase.
  • Make your purchase with either cash or credit card or twint. You will receive tickets or QR code from the guide for your adventure.
  • Proceed to check-in kiosks.

Remember to show up at least 15 minutes prior to your departure time and enjoy your Dreamscape adventure!

I don’t have my email confirmation code. How do I check in for my adventure?

Don’t worry, we can look up your confirmation at check-in.

Refunds & Exchanges

I missed my start time. Can I return or exchange my tickets?

If you miss your start time, your ticket will not be valid for a future session. No exchanges or refunds will be given.

Are tickets refundable?

Tickets are neither exchangeable nor refundable. THE LAB reserves the right to cancel a reservation without having to give a reason. A cancellation solely due to THE LAB will be subject to a refund of the price of the reservation, to the exclusion of any other sum that could be claimed as damage or otherwise.

Gift Cards

Where can I buy a gift card?

Dreamscape gift cards are available for purchase online or on site. These gift cards are only valid at Dreamscape Geneva.

What can I buy with gift card?

Use your gift card to purchase a ticket to a Dreamscape adventure. Each gift card is good for one ticket (CHF 25) or more tickets (CHF 50, CHF 75 et CHF 100). Please note that gift cards cannot be used at the in-store merchandise, food or beverages. And you cannot apply your gift card toward a ticket that has already been purchased.

How much does a gift card cost?

You can buy gift cards for CHF 25, CHF 50, CHF 75 and CHF 100. Each gift card can be redeemed for the full cost of one or more Dreamscape adventures depending on the amount. When redeeming online, convenience fees are waived for those tickets purchased using a gift card.

Where can I use my gift card?

You can use your gift card when purchasing tickets online or in person. To redeem a gift card, book your next adventure online or visit Dreamscape Geneva.

How do I redeem my gift card online?

Redeeming your gift card for an online ticket purchase is simple:

  • Visit our website to browse adventures and departure times.
  • Select your adventure, departure time and number of tickets.
  • Under the payment section, select “Use Gift Card” and enter your gift card code. 
  • If your purchase is more than the value of your Dreamscape gift card you will need to pay the remaining balance with another method of payment. While there is no convenience fee for redeeming your gift card, online credit card purchases will still have an additional convenience fee. 
  • Complete your purchase and enjoy the adventure!
How do I redeem my gift card in person?

See a Dreamscape guide at our location to redeem a gift card in person. When it is time to pay, present your gift card as your method of payment. If your purchase is more than the value of your Dreamscape gift card, you will need to pay the remaining balance with another method of payment.

Are there any fees to use a gift card?

There are no additional fees to use or redeem Dreamscape at gift cards. 

Do gift cards expire?

Dreamscape gift cards do not expire. Our gift cards do not have expiration dates or dormancy fees. You can use a Dreamscape gift card anytime, for current or upcoming adventures.

Can I reload my gift card?

Dreamscape gift cards are not reloadable at this time, but you can always buy a new one.

Can Dreamscape replace a lost gift card?

Unfortunately, Dreamscape cannot replace lost or stolen gift cards. Be sure to hold onto your gift card the same way you’d hold onto cash.

Can I exchange my gift card for cash?

You cannot exchange your Dreamscape gift card for cash.

I'm having trouble using my gift card. Who can I contact?

If your Dreamscape gift card has an active balance, and you’re having trouble using it, please Contact Us.